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Previous Leave of Absence related experience a plus.Minimum 1 year experience with PeopleSoft HRMS or other HRM systems.
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Intermediate skill level in Microsoft office program PowerPoint.
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Deliver superior written and verbal customer service.Provide Tier II phone support, as needed.Answer questions regarding employee benefits, TriNet plan and government regulations and processes.Ensure compliance with state specific benefit coverage regulations based on report output.Send proper correspondence to employees, their HR Authorizer and Human Capital Consultant, as required.Ensure employee coverage changes are updated with benefit vendors in a timely manner.Maintain general benefit event processing monitor and correct errors accordingly.Respond to and/or contact client, client employee and colleagues as directed or required to resolve Leave of Absence related inquiries or issues.Research and correct leave of absence issues such as date changes, COBRA eligibility, state or federal regulations, or disability claim issues.Responsible for data entry based of employee Leave of Absences based on online request submitted through Passport or via Service Order from CSA for all products and verticals.Supports compliance with all applicable local, state and federal regulations, to ensure accuracy of reporting to benefit vendors. Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested. Processes various paper and electronic forms related to documenting leave of absence activities such as hired on leave, benefits while on LOA, termination of employment while on leave, etc. May respond to inquiries via online resources and/or telephone. Appropriately routes requests from employees to others for additional information. Receives and responds to requests concerning LOA policies and programs. 16.)/Rect/Subj(Typewritten Text)/Subtype/FreeText/T(mmorelli)/Type/Annot>endobj204 0 objstream